Technology Solutions for e-commerce & traditional retail

We offer a wide range of digital & data solutions for the retail sector. We design data analytics and advanced analytics solutions to help improve all customer-related processes. This helps with driving growth, while also enhancing customer delight. Additionally, we also design digital transformation and IoT-based solutions to improve operational metrics on the back-end by streamlining warehouse operations, distribution & logistics, inventory management, in-store ops, point of sale data management, among others.

Digitech Labs works closely with both e-commerce and traditional retail companies to drive digital transformation initiatives that will have a direct impact on operational, business and financial goals. Each of our engagements is spearheaded by a subject matter expert with deep domain expertise.
Streamline in-store operations and POS data management
Cloud-based digital solutions to automate warehouse operations, inventory management, distribution and logistics
Using data and video analytics to garner insights to increase operational efficiency and deliver customer delight
How we Help Meet Business Goals

At Digitech, our focus is to deliver technology with a purpose

Our SMEs start by understanding the business goals of the customer. We work backwards from there to design digital solutions to meet these overarching goals.
20%
Revenue growth per store thanks to Digitech's data and video analytics solution
12% - 15%
Reduce warehousing and distribution costs by using data analytics for better inventory planning

Our SME and Consulting-Led Approach drives growth and cost savings

While automation and digital transformation are critical, it is paramount that every digital initiative has a focused business outcome.

Improve Customer Delight

Retailers and online stores are constantly looking for ways to improve customer delight and retain customer loyalty. To be able to do this, they need access to data that can provide insights into customer behavior and buying patterns. With improved in-store product display and online product classification, customers can find what they want quickly, which can help improve conversion rates.

Cross-sell and Up-sell to Increase Sales

By analyzing patterns and preferences, online stores can create recommendations engines that can help in cross-selling or upselling by suggesting what other customers with similar purchases are buying. Tracking the clickthroughs of the customers can help marketplaces understand what the customers are looking for, why they did not make a purchase and make informed decisions on how to improve sales. Promotional campaigns and pricing strategies can be personalized to maximize sales.

Personalisation

In-store analytics can help brick-and-mortar retailers train their staff to provide personalized service, recommend products and engage with customers more effectively. Studying the peak times in the store can also help with improving staffing and break times to ensure that customers get the right attention. This can also help manage staffing costs by employing based on needs rather than throughout the year.

Optimize Inventory Management

Retail stores can improve merchandising and inventory management using a pull strategy by integrating the POS system with the warehouse solution. This can help optimize sales and distribution and shelf-space utilization costs. Retailers also need to manage risks associated with perishables and seasonal products with a short shelf life. Reducing shrinkages and losses due to thefts and poor billing are some of the other challenges that retailers can overcome with digitization.

Digitech Labs offers bespoke solutions using AI/ML, IoT and analytics to help retailers forecast trends, improve merchandising, inventory management, customer service and product pricing to accelerate growth. Creating heatmaps using clickthrough data in the e-marketplace and video analytics in a store can help to understand customer movement, preferences and behavior and optimize the display to increase sales.

AI/ML and Analytics for Forecasting and Growth

Mobility Solutions

Digitech can create mobility solutions such as NFC, coupons/payment, geo-fencing alerts, etc. for speeding up purchase to billing processes, improving employee engagement and collaboration through improved communication.

Generating reports and dashboards with enhanced visualization capabilities for real-time monitoring and obtaining actionable insights can help businesses with informed decision making for accelerating growth

Reports and Dashboards

“We were able to increase our customer satisfaction metrics and Net Promoter Score by several notches thanks to Digitech. The analytics dashboard they designed to track key metrics was also fantastic."

Head of Business Operations at a leading consumer electronics retailer with 200+ stores.

“Our team members were able to smash our goals quicker than we did before”

Annabelle Porter,
Customer Service Officer

“Our team members were able to smash our goals quicker than we did before”

Annabelle Porter,
Customer Service Officer

Request to speak to our Retail SME here

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