Technology Solutions for State Agencies & the Public Sector

At Digitech Labs, we offer a wide range of digital transformation & data solutions for the government, public sector and State Agencies.

In the past, some of the digital transformation efforts at State Agencies and Government Departments have predominantly focused on supplementing existing processes with emerging technologies without transforming transaction models. As a result, legacy systems and paper-based forms and processes continued to be used alongside digital solutions with limited success. During calamities, catastrophes, and the recent pandemic, the limitations of these systems have come to the fore.

The team at Digitech Labs brings to the fore a deep understanding of the unique requirements of the Public Sector. Additionally, most State Agencies and Public Sector departments operate at massive scale, delivering services to tens of millions of people. At Digitech, we closely work with your team to handcraft a digital transformation roadmap, one that is uniquely suited to your context. We then setup the necessary framework to move from strategy to technology implementation with a clear focus on improving productivity and driving operational excellence. "Citizen Delight" is at the front and centre of our approach.
Improve service delivery experience
Cloud-based or hybrid-cloud powered digital solutions to deliver citizen delight
Using data and analytics to garner insights to increase operational efficiency and performance of state agencies
How we Help Meet your Transformation Goals

At Digitech, our focus is to deliver technology with a purpose

Our subject matter experts start by understanding the key transformation goals of public sector entities. We work backwards from there to design digital solutions to meet these goals at scale. We also design a step-by-step roadmap, without affecting current process flows to make sure there are no service disruptions.
Percentage of government organisations that experienced the positive impact of digital transformation in 2021.
Cost savings at State Agencies by moving to a hybrid-cloud model and replanning their infrastructure strategy

Our Consulting-Led Approach drives better service experience and cost savings

While automation and digital transformation are critical, it is paramount that every digital initiative has specific impact.

Cloud Migration

We make it easy for CIOs and technology leaders in the Public Sector to make key decisions on infrastructure and cloud migration efforts. Our expert team can design a hybrid-cloud transformation roadmap that'll ensure no disruption to services while cutting costs from 50-90%.

Real-Time Analytics

Decision-makers in the public sector need to have data at the fingertips. It is crucial to not only have access to data, but also have the ability to visualise this data with next-generation dashboards and charts. Our analytics team can help you go from "data-to-insights" with high-levels of efficiency.

Citizen Engagement

Well-run public sector entities and state agencies are today inspired by modern consumer-oriented sectors. They want to operate like a modern corporation, wherein they deliver "citizen delight" at every step. At Digitech, we help state agencies transform and upgrade their citizen engagement processes and workflows, using Conversational AI and other automation technologies.

Enhance Processes and Workflows

Leaders in the Public Sector need to have a holistic view of all data and processes, easily accessible to them anytime, anywhere. The integration of workflows increases the transparency and visibility into processes and the access to a single source of truth for informed decision-making.

Digitech Labs offers bespoke solutions using AI/ML and analytics to help state agencies forecast trends, and plan their services accordingly. By using advanced analytics and BI tools, it is now possible for leaders at state agencies to plan their offerings a little better, with access to relevant insights.

Analytics for Forecasting

Mobility Solutions

Digitech Labs can create mobility solutions such as NFC, coupons/payment, geo-fencing alerts, etc. for speeding up purchase and invoicing processes, improving citizen engagement, etc.

“We were able to reduce our infrastructure costs by over 56%, thanks to Digitech's cloud migration and infrastructure team. We're currently working with them to transform certain processes with cutting-edge AI and hyperautomation tools."

CIO at a leading State Agency in the U.S.

“Our team members were able to smash our goals quicker than we did before”

Annabelle Porter,
Customer Service Officer

“Our team members were able to smash our goals quicker than we did before”

Annabelle Porter,
Customer Service Officer

Request to speak to our State Agencies & Public Sector
SME here

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